Technology Support Coordinator – Level 1 & 2 IT Support

About the role

We’re looking for a customer‑focused Technology Support Coordinator to provide Level 1 and Level 2 IT support across a modern Microsoft and business technology environment. You will troubleshoot technical issues, support users, manage devices, assist with onboarding and offboarding, and contribute to technology projects and continuous‑improvement initiatives.

Key responsibilities

• Provide Level 1 & 2 technical support to end users.
• Support Microsoft 365, Windows, Intune, Entra ID, and Autopilot environments.
• Deploy and manage laptops, mobile devices, and endpoint services.
• Troubleshoot hardware, software, network, and access issues.
• Work with vendors and stakeholders to resolve incidents and improve services.
• Support technology projects, upgrades, testing, and documentation.

Required profile

• Experience in a Level 1/2 Service Desk or IT Support role.
• Strong Microsoft 365, Windows, Intune, and endpoint management skills.
• Excellent troubleshooting, communication, and customer‑service abilities.
• Ability to manage competing priorities and take ownership of issues through to resolution.
• Relevant IT qualifications and Microsoft certifications are advantageous.

Required skills

• Microsoft 365
• Windows
• Intune
• Entra ID
• Autopilot
• Endpoint management

What we offer

• Opportunity to work with modern technologies and develop your IT career in a supportive team.