Technical Support Specialist – End User Support

About the role

We are looking for a dedicated Technical Support Specialist to provide on‑site and remote assistance to internal users, including senior leadership and trading teams. You will ensure a seamless technology experience across hardware, software, and connectivity in a fast‑paced enterprise environment.

Key responsibilities

• Identify, triage, troubleshoot, and resolve complex technical issues via in‑person, phone, chat, and email.
• Support hardware, software, operating systems, user accounts, and mobile devices.
• Provide assistance for trading environments and enterprise applications.
• Handle IT hardware requests, setup, deployment, and basic troubleshooting.
• Deliver hands‑on data‑center support, including installation, cabling, and inventory tracking.
• Set up and maintain conference rooms and related AV equipment.
• Escalate issues to internal teams or vendors for root‑cause resolution.
• Collaborate with local and global teams on support tasks and technical projects.

Required profile

• 7+ years of experience in technical support within enterprise environments.
• Strong communication and stakeholder management skills.
• Ability to work independently while contributing to a broader support team.
• Experience in finance, banking, or trading environments is highly preferred.

Required skills

• Windows, macOS, Linux, iOS, Android operating systems.
• Networking fundamentals (DNS, DHCP, TCP/IP, VPN).
• Active Directory, Azure, Intune.
• Microsoft Exchange.
• Collaboration tools: MS Teams, Zoom, WebEx.

What we offer

• Opportunity to work in a dynamic, global enterprise setting.
• Exposure to modern IT infrastructure and cross‑regional teams.
• Career growth and continuous learning opportunities.