Technical Support Specialist – Automotive & OEM

About the role

Geely Australia is seeking a Technical Support Specialist to provide premium-level assistance to its dealer network. The role blends hands‑on automotive expertise with structured network support, training, and cross‑functional collaboration.

Key responsibilities

• Deliver end‑to‑end technical support to Geely dealer partners, driving customer satisfaction and high Net Promoter Scores.
• Resolve product‑related technical issues quickly, ensuring a “fix‑it‑right‑first‑time” approach.
• Coach and mentor dealer technicians on diagnostics, connected services, repair procedures, and system updates.
• Ensure dealers follow manufacturer processes for diagnosis, escalation, and reporting.
• Design, develop, and deliver technical training content for dealer technicians.

Required profile

• Experienced in automotive diagnostics, electrification and advanced vehicle technologies.
• Workshop‑based technicians seeking to transition to a structured support and training role are welcome.
• Strong problem‑solving mindset with a collaborative, strategic outlook.

Required skills

• Automotive diagnostics
• Electric vehicle (EV) systems
• Advanced Driver Assistance Systems (ADAS)
• Connected vehicle services
• Technical training development
• Repair procedures and OEM technical processes