Tech & IT Support Coordinator

About the role

Wedded Wonderland is a global luxury destination wedding and celebrations platform with a Sydney-based team of 25 and a growing remote team. It runs a lean, cloud-first stack with no heavy servers or on-premise infrastructure, and holds team events and activations that need hands-on technical support outside normal business hours. The Tech & IT Support Coordinator owns the day-to-day technology experience for the Sydney team: setting up laptops, onboarding new starters, managing the software stack and keeping every screen, call and recording session running smoothly. Weekend availability for events is part of the role.

Key responsibilities

• Set up and configure Lenovo laptops for new starters (Windows, software installation, account provisioning)
• Own the onboarding tech experience, covering Zoho, GHL, Aircall, Riverside and all team tools
• Manage user accounts and access, including provisioning, deprovisioning, password resets and permissions
• Maintain and troubleshoot the Sydney office AV setup (screens, monitors, webcams, microphones)
• Support Riverside.fm recording sessions and manage the Aircall phone system, including integration with Zoho CRM
• Provide first-line support for hardware, software, connectivity and peripheral issues
• Escalate complex cases to Zoho, GHL and other SaaS vendors
• Maintain an asset register of 25 laptops and peripherals, including warranty tracking and licence management
• Be on-site for team events, activations and weekend activities

Required profile

• 2+ years in an IT support, helpdesk or technology coordinator role, ideally in a fast-moving SME, startup or media/events environment
• Solid hands-on experience with Windows and Lenovo hardware
• Experience with Zoho suite (CRM, Desk or similar) and VoIP systems such as Aircall
• AV setup and troubleshooting experience
• Based in Sydney with genuine availability for occasional weekend events
• Patient, calm and responsive under pressure

Required skills

• Windows and Lenovo hardware configuration
• Cloud-first SaaS user and permission management
• Zoho suite and Aircall
• AV troubleshooting

Bonus points for media, content production or events experience, familiarity with Riverside.fm, mixed Windows and Mac device management, SaaS licence management and event AV setup. Apply by email to the company's careers contact with your CV and a brief description of the tech environment you have supported.