IT Support Specialist (Videography & Studio Manager)

About the role

A proactive, tech-savvy IT Support Specialist is sought to combine traditional IT support with hands-on management of a podcast studio, video production setup and multimedia workflows. The role supports internal technology operations and content production, working closely with cross-functional teams to keep office IT systems running, support employees, manage audiovisual equipment and coordinate high-quality podcast and video productions.

Key responsibilities

• Videography: operate cameras, microphones, lighting and AV equipment for podcasts, interviews, livestreams and shoots; capture footage and promotional material; plan shot lists and schedules; perform basic video editing, audio cleanup and colour correction with Adobe Premiere Pro, Final Cut Pro or DaVinci Resolve
• Studio management: oversee daily studio operations, prepare environments, maintain and troubleshoot equipment, manage bookings and schedules, organise media storage and backups, and keep the studio clean and safe
• IT support and infrastructure: set up and maintain desktops, laptops, printers, networks and Wi-Fi; manage hardware procurement, asset tracking and inventory; support Windows, macOS, Google Workspace, Microsoft 365, RingCentral and Aircall; onboard new employees and provide user training
• Systems integration: maintain integrations such as Zoho, HubSpot, Calendly, Acuity, Avoma, Fireflies.ai, Zapier, Make.com and GoHighLevel, test new software and AI tools, and work with offshore IT teams

Required profile

• Associate's or Bachelor's degree in Information Technology, Computer Science, Multimedia Arts, Communications or a related field
• 2+ years of relevant IT support, audiovisual or studio management experience
• Strong organisational, communication and multitasking abilities, able to handle both technical support and fast-paced production environments

Required skills

• Windows and macOS, Google Workspace and Microsoft 365
• Networking fundamentals and endpoint troubleshooting
• Familiarity with CRM systems, telephony platforms and automation tools such as Make.com and Zapier
• Basic web development (HTML/CSS/JavaScript) is a plus; video editing software experience preferred