Team Leader, Operations Coordination Centre

About the role

The Royal Flying Doctor Service South Australia / Northern Territory (RFDS SA/NT) is recruiting a Team Leader for its Operations Coordination Centre (OCC) in Port Augusta. Reporting to the Operations Manager, OCC, the role manages and supports the Operations Coordinators on shift so that service delivery remains at the expected level and contractually compliant. The position is full time and permanent.

Key responsibilities

• Lead, develop and manage the OCC team, fostering a high-performing, customer-focused culture.
• Provide operational leadership including workforce planning, rostering, performance management and after-hours on-call support.
• Help Operations Coordinators manage their workload, stay operationally ready and deliver responsive service outcomes.
• Drive continuous improvement, innovation and organisational change initiatives within the OCC.
• Build collaborative relationships with internal and external stakeholders to support service delivery and patient outcomes.
• Monitor operational performance and key performance indicators, ensuring service standards and response time targets are met.
• Prepare reports, represent RFDS SA/NT at relevant meetings and contribute to emergency and disaster response as required.

Required profile

• Experience in emergency services, aviation, logistics or operational coordination environments.
• Proven ability to lead, motivate and develop high-performing teams.
• Strong communication, negotiation and stakeholder engagement skills.
• Customer-focused mindset, resilient and adaptable in dynamic operational environments.
• Ability to empower others, drive accountability and support organisational change.
• Current Australian driver's licence, eligibility to hold an ASIC (Aviation Security Identification Card), and willingness to undergo pre-employment drug and alcohol testing, background checks and immunisation requirements.

Required skills

• Proficiency in Microsoft Office and relevant business applications.

What we offer

• Salary packaging options, including up to $15,899 of salary towards loans, rent and bills, and an additional $2,650 via a meal and entertainment card.
• Attractive remuneration and relocation assistance available.
• Employee Assistance Program, Reward and Recognition Program and Employee Value Awards.
• Learning Management System and comprehensive orientation for new starters.