Team Leader Housing Support - Veterans

About the role

A Brisbane-based not-for-profit organisation supporting the veteran and Defence community is seeking an experienced Team Leader Housing Support. Reporting to the Wellbeing Manager, you will lead a geographically dispersed team of Housing Support Practitioners delivering specialist homelessness and housing support to veterans and their families. The role combines people management, case oversight, stakeholder engagement and direct service delivery, while maintaining a small caseload.

Key responsibilities

• Lead, mentor and develop a team of Housing Support Practitioners across multiple locations
• Provide clinical and operational supervision, coaching and guidance
• Oversee case management, including reviewing case plans, monitoring complex cases and supporting interventions
• Maintain a small client caseload
• Monitor team workloads, capacity and performance
• Build relationships with government agencies, community organisations, specialist housing providers and veteran support networks
• Ensure compliance with legislation, organisational policies, funding requirements and professional standards
• Drive continuous improvement and a supportive workplace culture

Required profile

• Degree in Social Work, Human Services, Health Sciences or a relevant Allied Health discipline, eligible for registration or full membership with the relevant body (AASW, PACFA or AHPRA)
• At least 2-3 years' experience in a team leadership or supervisory role
• Experience in person-centred, strengths-based case management
• Knowledge of, or experience with, homelessness, housing insecurity and complex client needs
• Proven ability to lead, motivate and mentor a team
• Current Queensland C Class driver's licence and willingness to travel across the region
• Desirable: experience in a specialist homelessness service, community services organisation or understanding of the Australian Defence Force and veteran community