Team Leader Front of House

About the role

Townsville City Council is recruiting a Team Leader Front of House for the Townsville Civic Theatre, within the Planning, Environment & Lifestyle / Community Lifestyle division. On a 9-day fortnight (36.25 hours per week), you lead Front of House and ticketing operations and shape the patron experience at performances. You work closely with internal teams, performers, promoters and community stakeholders to deliver safe, seamless and customer-focused service, while coaching and supporting a team and driving continuous improvement across the customer journey.

Required profile

• Experience leading and developing high-performing teams in a customer-focused environment
• Passion for outstanding customer experiences, with a commitment to accessibility and inclusion
• Strong communication and relationship-building skills with a diverse range of stakeholders
• Ability to manage competing priorities, solve problems and adapt in a fast-paced environment
• Relevant qualifications in theatre, ticketing, business, leadership, marketing, communications or a related field, or equivalent practical experience
• Knowledge of contemporary theatre operations, audience engagement, marketing and relevant legislative and compliance requirements

Required skills

• Analytical, budgeting and reporting skills, with confidence using business systems and Microsoft Office
• Experience with ticketing systems, databases and digital communication channels such as websites and social media

What we offer

• Permanent full-time position with a salary range of $95,030 to $99,181 per year plus superannuation, based on skills, qualifications and experience
• 5 weeks annual leave plus 17.5% leave loading, 3 weeks personal/carer's leave, 14 weeks paid parental leave, domestic and family violence leave and natural disaster leave
• Uniforms provided, annual wage progression and up to 13.5% employer superannuation contribution
• Salary sacrifice opportunities, learning and development programs, a fitness passport and an employee loyalty program
• Employee assistance program

To apply, submit an application through the council's online application form, including a cover letter (maximum 2 pages) and a resume confirming licences and qualifications. Applications close on 11:45pm on Monday 16 November 2026. Successful candidates must undergo drug and alcohol testing.