Systems Analyst - Patch Management

About the role

Centorrino Technologies is looking for a Systems Analyst to join its Systems Team in Australia. The role sits within the Compliance team and is responsible for applying security patches and updates across all endpoints and servers in a timely way, keeping the organisation and its clients compliant with patch management policies. It uses tools such as NABLE to monitor, report and troubleshoot patch deployments, and keeps clients informed about any changes or issues.

Key responsibilities

• Own and manage the toolsets that monitor customer environments, including Icinga and NCentral.
• Own and be responsible for the success of the patching toolset for customers.
• Maintain and patch firmware for server infrastructure and server operating systems.
• Troubleshoot systems and infrastructure issues for managed services clients.
• Record time on tickets and document work performed accurately.
• Create and update technical documentation.
• Communicate with clients to understand their technical requirements and provide solutions.
• Collaborate with colleagues to improve processes and implement new ones where needed.
• Seek customer feedback on performance and take an active approach to continuous improvement.
• Participate in occasional paid overtime work and deal with external third-party organisations.
• Stay current with new technologies and attend training, self-study and vendor certifications.

Required profile

• Excellent verbal and written communication skills with a wide range of stakeholders.
• Strong analytical and problem-solving skills, with attention to detail and organisational skills.
• Ability to work collaboratively in a team and enjoy a fast-paced, changing environment.
• Coachable, willing to learn new technology solutions and concepts.
• A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

Required skills

• Icinga and NCentral
• Patching and patch management
• Firmware and server OS maintenance

What we offer

• Hybrid working for the majority of roles, with team anchor days.
• Extensive training and development opportunities.
• Discounts and benefits, and a choice of IT equipment.
• Fun team events.