Manager, Enterprise Platforms and Applications

About the role

The Manager, Enterprise Platforms and Applications provides strategic, technical and operational leadership across the Information Management and Technology Division's enterprise platforms, corporate applications and digital workplace technologies. The role carries the department's enterprise platform portfolio, including Oracle, Salesforce, ServiceNow, Microsoft SharePoint and Power Platform, and is accountable for their strategic direction, technical integrity, performance, sustainability and evolution. It sits within Corporate Digital Services, which partners with business areas to deliver connected, reliable and secure technology experiences for employees.

Key responsibilities

• Provide strategic and technical leadership across the enterprise platforms, setting direction, standards, principles and management practices.
• Act as a senior authority and adviser on platform strategy, architecture, capabilities and technology direction, leading roadmaps and advising on selection, design, investment and modernisation.
• Maintain accountability for the health, sustainability and evolution of platforms, including technical debt, upgrades, configuration, customisation, security and resilience.
• Ensure reliable, secure services through operational management, performance monitoring, incident and problem management, change control and continuous improvement.
• Lead supplier and managed service provider relationships, including contracts, licensing, service obligations and value for money.
• Establish platform management standards aligned with enterprise architecture, cybersecurity, privacy and information management requirements.
• Work with integration and architecture teams to ensure interoperability and consistent employee experiences.
• Identify modernisation opportunities, including automation, AI and low-code solutions, and retire legacy technology.
• Partner with Product Managers to turn business priorities into platform capabilities and roadmaps.
• Lead and develop platform management teams, building technical expertise and a culture of continuous improvement.

Required profile

• Recognised expertise and substantial experience leading complex enterprise platforms and corporate technology portfolios.
• Strong technical authority and credibility, able to challenge architectural decisions, designs and supplier recommendations.
• Demonstrated ability to develop platform strategies, roadmaps and modernisation plans.
• Experience managing significant technology contracts, managed service providers, licensing and supplier performance.
• Leadership experience developing technical specialists and leading multidisciplinary teams.
• Collaborative, able to work across business and technology functions and influence senior stakeholders.

Required skills

• Deep technical knowledge of enterprise platforms, preferably Oracle, Salesforce, ServiceNow and Microsoft technologies.
• Understanding of enterprise architecture, cybersecurity, technology risk, service management and technology lifecycle management.