System Administrator I – Remote IT Support

About the role

The partner company is seeking a System Administrator I to deliver reliable, high‑quality IT support to clients in a remote‑first environment. You will troubleshoot a wide range of technical issues across operating systems, servers, cloud services and network infrastructure while ensuring an excellent client experience.

Key responsibilities

• Diagnose and resolve workstation issues on Windows and macOS, including printers and standard business applications.
• Maintain and troubleshoot Windows Server 2016‑2025 environments to ensure system availability and performance.
• Administer Microsoft 365, Azure, Microsoft Entra ID and Active Directory, handling identity and access management tasks.
• Support virtualization platforms (VMware, Hyper‑V) and ensure stable virtualized operations.
• Provide application support for Sage ERP, QuickBooks and other line‑of‑business software, coordinating with vendors when needed.
• Troubleshoot networking components such as firewalls, switches and connectivity issues.
• Assist with backup solutions, endpoint security tools and mobile device management to protect client data.
• Act as an escalation point for technicians, share knowledge and help meet service performance targets.

Required profile

• At least three years of professional experience in IT support or systems administration.
• Hands‑on experience with Windows and macOS environments, Windows Server 2016‑2025, and virtualization (VMware, Hyper‑V).
• Proven ability to administer Microsoft 365, Azure and Active Directory services.
• Strong troubleshooting skills for networking, firewalls and switches.
• Excellent written and spoken English, customer‑first mindset and ability to work independently.

Required skills

• Windows, macOS
• Windows Server 2016‑2025
• Microsoft 365, Azure, Microsoft Entra ID, Active Directory
• VMware, Hyper‑V
• Sage ERP, QuickBooks
• Firewalls, switches, basic networking
• Backup software, endpoint security, mobile device management

What we offer

• Competitive hourly rate starting at $8.44 USD per hour (rate varies with experience).
• Comprehensive healthcare coverage for employees and eligible dependents.
• Life insurance, flexible benefits reimbursement, paid time off (15 days) and parental leave.
• Night‑shift bonus, salary‑advancement programs and employee loans.
• Professional development with company‑funded training and certifications.
• Fully remote work setup with required equipment support.