Student and Academic Administration Officer

About the role

The University of Queensland (UQ) is hiring a full-time, fixed-term Student and Academic Administration Officer for its Faculty of Science, based at the St Lucia campus. The position runs until 24 December 2027 and sits within the School of Mathematics and Physics, supporting enrolment, progression, examinations and grades. The base salary is $85,451.97 - $94,983.84 plus 17% superannuation (HEW Level 5).

Key responsibilities

• Provide service and expert advice to students, staff and external stakeholders through various communication channels.
• Coordinate student and academic administration activities, assess applications, process documentation and respond to enquiries in line with policies and procedures.
• Maintain accurate, secure and confidential student records.
• Process matters relating to admission, progression, examinations, class sign-on, enrolment, grades and other stages of the student journey.
• Support academic administration such as course profiles and Blackboard updates, timetabling, examination paper preparation and grade uploads and amendments.

Required profile

• A relevant undergraduate qualification, or an equivalent combination of experience, education and training.
• Ability to manage competing priorities accurately in a fast-paced administrative environment.
• Strong written, verbal and interpersonal communication skills.
• Commitment to customer service, attention to detail and proactive problem solving.
• Confidence learning complex systems and adapting to new technologies.
• Understanding of student and academic administration processes, or the ability to learn them quickly.
• Ability to work independently and collaboratively.

Required skills

• High-level organisational skills and attention to detail.
• Experience with systems such as SI-net, Business Objects or CRM systems is welcomed.

What we offer

• Up to 26 weeks of paid parental and primary care leave.
• 17% superannuation, 17.5% leave loading and flexible and hybrid working options.
• Health and wellbeing programs, a discounted Study for Staff program, on-campus childcare, affordable parking and salary packaging.

Applications close on 8 November at 11:00pm AEST (reference R-69867); interviews are tentatively scheduled for mid-November. Pre-employment checks may include right-to-work verification and criminal history checks, and unrestricted Australian work rights are required.