Store Manager – Retail Leadership

About the role

Mountain Warehouse is seeking an enthusiastic Store Manager to lead its Rouse Hill location. You will be responsible for driving sales, fostering a positive team culture, and ensuring smooth daily operations while delivering exceptional customer experiences.

Key responsibilities

• Motivate and develop a high‑performing team, promoting positivity, engagement and excellence.
• Oversee daily store operations, maintaining visual merchandising standards and housekeeping.
• Conduct health, safety and risk assessments to ensure a secure environment.
• Recruit, retain and develop talent to build a collaborative workforce.
• Implement strategies to meet and exceed sales targets and KPIs.
• Lead loss‑prevention initiatives and manage budgets effectively.
• Deliver outstanding customer service, address feedback and build brand loyalty.
• Represent Mountain Warehouse in the local community through approachable initiatives.

Required profile

• Passionate about delivering outstanding customer experiences.
• Confident, experienced retail manager who motivates and empowers teams.
• Skilled at managing diverse personalities with diplomacy and adaptability.
• Excellent communicator able to convey expectations clearly.
• Results‑driven with a focus on achieving sales and performance goals.
• Solutions‑focused, proactive, and aligned with company policies.
• Approachable, supportive, trustworthy and energetic.

Required skills