Store Manager – Retail

About the role

LUSH Chadstone is looking for a Store Manager to lead the transition from a kiosk to a full concept store. You will be responsible for delivering exceptional customer service, creating memorable experiences, and building strong community connections.

Key responsibilities

• Lead and inspire the team to provide a welcoming and vibrant shop floor.
• Drive sales growth by analysing business metrics, setting targets, and organising events, parties and outreach initiatives.
• Maintain a well‑stocked, visually appealing store with product displays that reflect current trends and seasonal changes.
• Manage financials, including staffing, operational costs and stock levels, to protect retail margins.
• Recruit, train and develop a diverse team, ensuring they meet sales and service objectives.
• Foster a positive, inclusive work environment and support team members’ career development.

Required profile

• Passion for delivering outstanding customer experiences.
• Strong leadership and team‑building abilities.
• Ability to build relationships with local community, businesses and charities.
• Commitment to diversity, inclusion and a supportive workplace culture.
• Willingness to embrace challenges and grow within the company.

Required skills

What we offer

• Flexible, supportive and authentic working culture.
• Opportunities for career progression within a globally recognised brand.
• Inclusive environment that celebrates diverse perspectives.