Staff Software Engineer, Customer Channel, Data & AI

About the role

CommBank is hiring a Staff Software Engineer for its Customer Channel and Data domain, within Business Banking Technology. The role shapes digital customer and colleague experiences across Business Banking, influences architecture and engineering standards, and works on cloud, data and AI-enabled platforms. It is open to Sydney or Melbourne locations, and candidates may contribute to customer-facing channels, banker and CRM experiences, data-driven services, AI-enabled engagement platforms or core platform capabilities.

Key responsibilities

• Lead the design and delivery of scalable, resilient software solutions across customer channel and data platforms.
• Build and evolve applications, APIs, services and platform capabilities supporting Business Banking experiences.
• Contribute across the technology stack, including backend services, cloud platforms, customer experiences and data-enabled solutions.
• Drive architectural decisions and influence engineering direction within and across squads.
• Champion modern software engineering practices such as automated testing, CI/CD, observability and DevSecOps.
• Partner with product, business and architecture stakeholders to deliver customer outcomes.
• Mentor engineers and help grow technical capability across the organisation.
• Support platforms in production and drive continuous improvement through automation, monitoring and operational excellence.

Required profile

• Proven experience designing and delivering complex software in large-scale or distributed environments.
• Strong hands-on software engineering capability and a passion for solving challenging technical problems.
• Ability to balance strategic technical thinking with hands-on delivery.
• Experience influencing technical direction, architecture and engineering standards.
• Track record of mentoring engineers.
• Experience in customer channels, digital platforms, CRM, data services, AI-enabled products or financial services is highly regarded but not essential.

Required skills

• Languages such as Python, Java.NET, TypeScript or Go.
• APIs, microservices and event-driven architectures, and patterns such as Domain-Driven Design.
• Cloud and platform: AWS, Kubernetes, Docker, Terraform and/or CloudFormation.
• CI/CD pipelines, automated testing, observability, DevSecOps and Agile delivery.

Candidates who are already part of the Commonwealth Bank Group must apply through the group's internal application process. The advertising ends on 30 October 2026.