Spa Receptionist

About the role

We are looking for a friendly and organised Spa Receptionist to join the Park Hyatt Sydney team. The role involves welcoming guests, handling front‑desk administration and supporting the smooth operation of our luxury spa.

Key responsibilities

• Greet all guests in a welcoming and helpful manner.
• Manage reception duties including phone handling, check‑in/out and appointment scheduling.
• Liaise with therapists, practitioners and other hotel departments to ensure a harmonious environment.
• Operate the cash register, balance daily transactions and follow closing procedures.
• Oversee retail sales and stock ordering for spa products.
• Direct guests to the appropriate treatment areas and ensure timely appointments.

Required profile

• Strong administrative abilities and attention to detail.
• Good computer proficiency, especially with Microsoft Office.
• Knowledge of spa and beauty treatments and the wider spa industry.
• Excellent retail selling capability.
• Previous experience as a Spa Therapist or Spa Receptionist is essential.

Required skills

• Microsoft Office

What we offer

• Complimentary shift meals and discounts for spa and all food & beverage outlets.
• Discounted Hyatt accommodation worldwide.
• Access to recognised learning and development programmes.
• Employee assistance programme and paid family‑leave benefits.
• Inclusive, diverse team culture focused on empathy, integrity and wellbeing.