Software Configuration Analyst

About the role

Motorola Solutions is hiring a Software Configuration Analyst in Sydney. The role reviews the options available in a solution pack product and determines the best way to modify the software to meet user needs, including monitoring and troubleshooting when necessary. It typically involves working closely with a team of Implementation Consultants.

Key responsibilities

• Configure Noggin software with Implementation Consultants according to project deliverables, user stories and acceptance criteria.
• Monitor and troubleshoot common daily tasks, events and changes.
• Write internal knowledge base and customer service materials.
• Reproduce, test, resolve and document software bugs, defects and problems.
• Evaluate current systems to identify needed updates or adjustments, and validate changes by testing configurations.
• Train users on new operating systems and provide support.
• Stay up to date with current technologies and technical developments.
• Log time accurately, aiming for a billable target of 80%.

Required profile

• Bachelor's degree or higher in a relevant field.
• 0-3 years of experience in a software configuration role; recent graduates are welcome.
• Experience with the Atlassian Suite.