Ships Agency Operator – Mackay

About the role

We are looking for a motivated Ships Agency Operator to join Wilhelmsen Port Services in Mackay, Queensland. In this permanent full-time position you will act as the primary liaison between vessels and all port stakeholders, ensuring smooth and efficient port calls.

Key responsibilities

• Coordinate vessel arrivals, berthing, loading, and departures in collaboration with port authorities, terminal operators and service providers.
• Maintain accurate documentation and administrative records for each ship’s call.
• Monitor regulatory updates and port activity to provide timely advice to captains and crew.
• Respond to out-of-hours and weekend requirements to guarantee uninterrupted service.
• Build and sustain strong relationships with customers, agents and internal teams.

Required profile

• Self-motivated, results-driven individual with strong attention to detail.
• Ability to work under pressure and meet tight deadlines.
• Commitment to safety, compliance and wellbeing.
• Valid Australian work permit, driver’s licence and eligibility for a Maritime Security Identification Card (MSIC).

Required skills

• Proficiency with standard computer applications and administrative software.

What we offer

• Competitive base salary plus superannuation.
• Additional five days of annual leave.
• Flexible work arrangements to support work-life balance.
• Access to modern training programmes, advanced systems and tools.
• Health and wellness support, including an employee assistance programme for you and your family.