ServiceNow Lead Engineer - HR Service Delivery

About the role

The Macquarie Group People and Culture Technology team delivers human resources technology solutions that improve employee experience and support efficient operations. This Lead Engineer role leads the end-to-end design and delivery of enterprise-scale ServiceNow HR Service Delivery solutions, shaping platform strategy and architecture across the employee lifecycle. It is based in Sydney and is permanent, full time, mid-senior level.

Key responsibilities

• Lead the end-to-end design and delivery of enterprise-scale ServiceNow HR Service Delivery solutions
• Shape platform strategy and architecture across the employee lifecycle
• Work closely with senior human resources and technology stakeholders to create secure, scalable solutions
• Set engineering standards and embed best practices across the team
• Champion AI-driven capabilities and intelligent automation to simplify workflows, improve decision-making and deliver a more seamless, personalised employee experience

Required profile

• 7+ years' experience delivering enterprise-scale ServiceNow (HRSD) solutions, with strong expertise in complex workflow design and exposure to AI-driven capabilities
• Experience leading the design and delivery of complex integrations using REST and SOAP, aligned with enterprise architecture, security and data governance standards
• Ability to influence technical direction, challenge existing approaches and improve platform scalability, performance and long-term maintainability
• Strategic and innovative mindset, with experience using automation and AI tools to improve engineering efficiency and employee experience

Required skills

• Advanced knowledge of JavaScript and the ServiceNow platform
• Ability to define design patterns and guide development standards
• REST and SOAP integration experience

What we offer

• Wellbeing leave day per year, up to 5 additional service bonus leave days, and up to 20 weeks' paid parental leave
• Paid volunteer leave and donation matching, and up to 12 months' gender affirmation leave
• Employee Assistance Program and wellbeing benefits
• Salary packaging options and learning and development opportunities, including professional membership reimbursement
• Hybrid and flexible working arrangements, dependent on role, plus reimbursement for work from home equipment