IT Officer (Infrastructure Support)

About the role

Anglicare WA is looking for an IT Officer to join its Information Technology team in East Perth. The role provides responsive technical support and contributes to the management, maintenance and continuous improvement of the organisation's technology environment, so that staff can focus on supporting the people they serve. It is a full-time permanent position (37.5 hours per week).

Key responsibilities

• Provide technical support across Microsoft 365, networks, telephony, infrastructure and end-user devices.
• Troubleshoot issues and deliver excellent customer service.
• Support users across the organisation and manage incidents and service requests.
• Assist with system administration and infrastructure projects.
• Contribute to cybersecurity and business continuity initiatives.
• Work with internal stakeholders and external vendors to ensure technology solutions meet organisational needs.

Required profile

• Relevant qualifications in Information Technology or equivalent industry experience.
• Current National Police Clearance, WA driver's licence and WA Working with Children Check.
• A commitment to excellent customer service and user support.
• Ability to work collaboratively while managing competing priorities, with a proactive approach to continuous improvement and cybersecurity best practice.

Required skills

• Experience providing IT support in a Microsoft 365 environment.
• Strong troubleshooting and problem-solving skills across hardware, software and infrastructure.
• Knowledge of networking, telecommunications and IT systems administration.

What we offer

• Salary of $91,084.50 per annum pro rata plus 12% superannuation.
• Salary packaging of up to $15,900 plus $2,650 for entertainment expenses per year, tax free.
• An additional 3 days of leave per year.

The vacancy closes on 11 December 2026; applicants submit a detailed resume and covering letter through the online application form.