Service Team Manager – HVAC & Chillers (Brisbane Relocation)

About the role

Johnson Controls is seeking an experienced Service Team Manager to lead its Brisbane Chiller Services team. This senior position oversees day‑to‑day service delivery, manages a team of technicians and apprentices, and drives operational excellence across Queensland.

Key responsibilities

• Lead, coach and inspire a high‑performing service team to meet operational and financial targets.
• Manage service delivery performance, maintenance schedules, contract execution and budgeting.
• Identify growth and profitability opportunities by reviewing customer accounts.
• Oversee backlog management, estimating, contract renewals and onboarding processes.
• Plan workforce, forecast labour needs and allocate materials efficiently.
• Develop technicians through coaching, mentoring, training and performance management.
• Lead recruitment and onboarding to build a strong team.
• Partner directly with customers, attend site visits and ensure exceptional service delivery.

Required profile

• Demonstrated leadership experience in the HVAC, refrigeration or chiller industry.
• Strong technical understanding of chiller systems; controls experience is highly regarded.
• Proven ability to drive performance, manage budgets and deliver results.
• Excellent communication, stakeholder management and commercial acumen.
• Exceptional organisational skills with attention to detail.
• Ability to thrive in a fast‑paced environment while prioritising safety, quality and customer outcomes.

Required skills

• HVAC systems
• Refrigeration systems
• Chiller systems
• Controls technology

What we offer

• Leadership of an established and growing service business in Brisbane.
• Relocation opportunity to one of Australia’s fastest‑growing regions.
• Career development within a global industry leader.
• Access to world‑class training, leadership development and technical expertise.
• Supportive, collaborative team culture and competitive remuneration package.