Service Support Manager

About the role

C&K, a Queensland early childhood education provider founded more than 115 years ago, is looking for a Service Support Manager based in Kedron. The role leads and manages the service support team and ensures the integrity of the childcare management software program, while improving the system and customer service through collaboration with the business.

Key responsibilities

• Manage the Service Support team, providing support and training to central, branch and affiliate centre staff on the childcare management system, and oversee the waitlist and enrolment process and system.
• Liaise with the childcare management system vendor and stakeholders on system development, patches and projects.
• Support the delivery of the enrolment process and ensure internal enrolment documents are translated and updated correctly in the system.
• Manage the application process for new Child Care Subsidy applications and ensure ongoing CCS compliance, including leading CCS Provider Audits.
• Manage user access requests for systems linked to the childcare management system, including ChildcareNow, Inclusion Support Portal, Storypark and CCS link.

Required profile

• Broad knowledge and experience in the childcare sector, including service types, branch requirements, subsidy application, data submission to CCMS, reporting, licensing compliance, fees, enrolments and waitlist management.
• Advanced Microsoft Office skills in Word, Outlook, Excel, PowerPoint and Project.
• Ability to present and report data in a tailored, meaningful format.
• Valid Blue Card or Exemption Card, current police check, and completion of the National Child Safety Training Foundation Certificate.

Required skills

• Well-developed skills with C&K's chosen childcare management system.
• Well-developed skills with support software such as FreshService, or the ability to acquire it quickly.

What we offer

• Priority access to C&K childcare centres and discounts of up to 35% of the gap fee.
• Employee Assistance Program covering financial counselling, nutrition coaching and specialist support.
• BUPA health insurance discounts.
• Funded Blue Card and National Police Check.
• Professional development opportunities and a $1000 referral bonus.