Service Desk Technician – 12‑Month Contract

About the role

Acciona is looking for a motivated Service Desk Technician to join its Adelaide team on a 12‑month contract. You will provide second‑level support for computer systems, applications and mobile services, ensuring smooth IT operations for end‑users.

Key responsibilities

• Log and resolve ICT incidents and service requests using ServiceNow, providing second‑level support.
• Install and configure computer hardware, Microsoft software and peripheral devices.
• Monitor and prioritize ticket queues to meet defined SLAs.
• Document actions in ServiceNow and create or update Knowledge Base articles.
• Collaborate with local and global ICT teams to deliver high‑quality support.

Required profile

• Proven experience in a Level 2 support role within a large matrix organisation.
• Strong communication skills for interacting with stakeholders.
• Ability to support mobile devices (iOS and Android) and Office 365 applications.
• Knowledge of PC hardware configuration, including printers and scanners.

Required skills

• ServiceNow incident and request management.
• Microsoft Office 365 suite.
• iOS and Android mobile device support.
• PC hardware configuration and troubleshooting.
• Printer and scanner maintenance.

What we offer

• 12‑month contract position in Adelaide CBD.
• Opportunity to join a collaborative, forward‑thinking organisation.
• Potential for permanent employment based on performance.
• Supportive team environment.