Service Desk Support Officer

About the role

Centorrino Technologies is looking for a customer‑focused Service Desk Support Officer to deliver first‑level IT support to end users across the business. Working within an ITIL Service Management framework, you will help resolve incidents, fulfil service requests and contribute to continuous improvement of IT services.

Key responsibilities

• Provide first‑level support for incidents and service requests via phone, ServiceNow and walk‑up.
• Troubleshoot and resolve user issues promptly, escalating complex cases when needed.
• Maintain accurate ticket management and documentation of incidents, resolutions and procedures.
• Support continual service improvement and process enhancement initiatives.
• Assist with End User Computing projects and technology refresh programmes.
• Monitor service desk queues to ensure tickets are prioritised according to agreed service levels.

Required profile

• Minimum 2 years experience in a Service Desk or IT support environment.
• Experience working within an ITIL Service Management framework.
• Strong customer service and communication skills.
• Ability to manage competing priorities and work effectively in a team.
• Proactive mindset with a commitment to continuous improvement.

Required skills

• ServiceNow (ITSM tool).
• ITIL knowledge and practices.

What we offer

• 12‑month fixed‑term contract based in Hobart.
• Extensive training and development opportunities.
• Discounts, benefits and cost‑price IT equipment for personal use.
• Fun team events and a diverse, inclusive workplace culture.