Service Desk Analyst - NV1

About the role

Centorrino Technologies is looking for a passionate Service Desk Analyst to join its Service Continuity Team in Australia. The role works 10:30‑7 AEDT and requires NV1 Security Clearance.

Key responsibilities

• Answer inbound calls and deliver prompt, friendly, and professional support.
• Troubleshoot issues independently or collaborate with internal teams to drive resolutions.
• Keep customers informed with clear, confident, and timely updates.
• Log, prioritise, and manage tickets in ConnectWise, taking full ownership through to resolution.
• Work closely within a supportive, tight‑knit team that values collaboration and accountability.

Required profile

• A mature, “own it” mindset with strong follow‑through.
• A team‑first approach and high level of accountability.
• Clear communication skills and a practical, solutions‑focused mindset.
• A genuine passion for customer service and helping people.
• Willingness to learn, grow, and build skills with company support.

Required skills

• ConnectWise ticketing system.
• ITIL knowledge (preferred).

What we offer

• Hybrid working for most roles with team anchor days.
• Extensive training and development opportunities.
• Discounts, benefits and choice of IT equipment.
• Fun team events and a diverse, inclusive culture.