Service Centre Manager – Lead a High‑Performing Team

About the role

Lead a high‑performing team at our busy Lambton Service Centre, shaping customer experience and driving operational excellence for O’Brien® Automotive Glass, part of the Belron group.

Key responsibilities

• Lead, coach and inspire a dedicated team to deliver exceptional customer service.
• Manage key relationships with customers, insurers and suppliers.
• Oversee daily and weekly scheduling in a fast‑moving environment.
• Monitor performance, KPIs and budgets, driving safety, quality and continuous improvement.
• Build a positive, high‑performance culture.

Required profile

• People‑first leader with strong communication and stakeholder management skills.
• Proven experience in coaching, performance management and influencing teams.
• Confidence using systems and analysing operational data.
• Collaborative, engaging leadership style with a commitment to operational excellence.
• Automotive industry experience is highly regarded but not essential.

What we offer

• Supportive senior leadership team and ongoing learning and development.
• Incentive program based on performance and employee discounts across O’Brien® and partner brands.
• Laptop, phone and uniform provided.
• Recognition and reward programs, community service and volunteering leave.
• Opportunity to be part of an iconic Australian brand.