Service Centre Business Services Officer (Nathan or Gold Coast)

About the role

Griffith University is hiring a Service Centre Business Services Officer, working from either the Brisbane South (Nathan) or Gold Coast campus. The officer is the first point of contact for staff seeking advice and support on Corporate Services and University matters, handling operational and transactional enquiries on finance, payroll, purchasing, travel, human resources and other corporate functions. The role resolves low to medium complexity requests, refers complex matters to specialist teams, supports self-service initiatives and coaches colleagues.

Key responsibilities

• Handle enquiries with empathy and clarity, logging them accurately and escalating them promptly
• Maintain accurate records of requests, cases, incidents and resolutions in the service management system
• Explain policies, processes and required actions clearly to staff
• Resolve common payroll and finance issues (incorrect pay, leave balances, reimbursements) at first contact where possible
• Interpret medium-to-high complexity queries using policy, procedure and system knowledge
• Manage challenging conversations professionally and build collaborative relationships with specialist teams such as HR Advisory, Finance and Payroll
• Coach colleagues to build team capability and capture new or updated solutions in the Service Management tool
• Identify opportunities to improve processes and support service enhancement projects
• Act in line with the Fraud and Corruption Control Framework and the University Integrity program, and follow the Code of Conduct

Required profile

• Relevant tertiary qualifications, or an equivalent combination of experience and education/training
• Ability to work flexibly across corporate and HR service areas

What we offer

• Fixed-term full-time position for 12 months, with possible work across other Griffith locations
• Salary HEW 5: base $82,415.66 - $92,456.55 plus 17% superannuation
• Learning and development opportunities, on-campus and work-from-home options
• Salary packaging options, generous leave including paid parental leave, and internal mobility

Applications close on Sunday 8 November and must be submitted online with a covering letter and a current CV.