General Manager, Order Management

About the role

Ingram Micro is looking for a General Manager, Order Management, a senior leadership position responsible for the performance, governance and operational effectiveness of Ingram Micro Australia's Order Management function. You will define the operating model, processes, controls and performance standards, and lead teams across Australia and offshore through functional managers, covering the end-to-end order lifecycle from accepted order receipt through to fulfillment.

Key responsibilities

• Lead onshore and offshore Order Management teams through functional managers, setting performance expectations and ensuring workforce capability, capacity and operational effectiveness.
• Own the governance framework, including controls for order accuracy, commercial and revenue integrity, compliance, risk management and operational performance.
• Drive process improvement, standardisation, transformation and automation, including ERP and digital platforms such as SAP.
• Partner with Presales, Sales, Vendor Management, Finance, Transportation, DC Operations, Digital Operations and Customer Experience to resolve complex issues and optimise the order-to-fulfillment chain.
• Establish and monitor KPIs, service levels and reporting frameworks to identify risks and support continuous improvement.

Required profile

• Proven senior leadership experience driving performance across complex operational, execution or governance functions.
• Experience leading onshore and offshore teams through functional managers, with a track record of aligning global stakeholders on performance and standards.
• Extensive experience building cross-functional relationships and defining operational accountabilities across business units such as Sales, Finance, Vendor Management and Technology.
• Rigorous focus on commercial governance, compliance, risk management and continuous improvement.

Required skills

• Familiarity with enterprise platforms, system transformations and digital initiatives, including SAP.