Service Advisor - Fleet Maintenance Workshop

About the role

The Service Advisor is the first point of contact for Asset Operations customers, coordinating vehicle servicing within the Fleet Maintenance Workshop. The role supports the Team Coordinator and Team Leader with scheduling and prioritising service appointments, triaging enquiries, managing work orders and overseeing parts inventory. It is based at the new South Metro Depot in Forrestdale.

Key responsibilities

• Act as the main contact for customers on service scheduling, status updates and queries, and triage complaints and requests
• Schedule and coordinate service appointments, allocating time slots for urgent repairs and routine maintenance
• Collaborate with Team Coordinators and workshop teams to optimise workflow
• Perform pre-start activities: open work orders and help with fortnightly work planning
• Prepare work packs with service documentation, work instructions and risk assessments
• Order and receive parts, obtaining supplier quotes and processing orders
• Handle general office duties such as ordering PPE and stationery, booking training and travel, and managing new-start administration

Required profile

• Demonstrated experience in a service advisory, administration or coordination role in a fleet maintenance, automotive or mechanical workshop
• Knowledge of servicing procedures, vehicle compliance standards, manufacturer warranties and Australian consumer law
• Understanding of fleet maintenance, work order management, parts procurement and inventory management
• Strong administrative skills, including document control and data entry
• Strong customer service and stakeholder engagement skills

Required skills

• Proficiency in fleet management or maintenance scheduling systems
• Work order management and parts procurement

What we offer

• Over 50% of roles driven by career progression
• Up to four extra weeks of leave per year and three wellness leave days
• Salary packaging, social club activities and discounted health insurance and gym membership
• Employee recognition and benefits programme
• End-of-trip facilities at the Perth office and depot, on-site café, 22 weeks paid parental leave and 5 days of First Nations cultural leave