Client Services Specialist

About the role

Marsh is looking for a Client Services Specialist to join its Client Operations team in the Perth office. The role supports colleagues and clients in administration and technical support by producing policy and related documentation accurately, efficiently and on time across the insurance life cycle. It is a hybrid position with at least three days a week in the office.

Key responsibilities

• Support colleagues and clients in administration and technical support, producing policy documentation and related documents across the insurance life cycle.
• Act as a connector between Broking and Operations, helping deliver optimal client solutions.
• Understand clients' business and insurance needs and ensure relevant information is recorded and acted upon.
• Ensure timely and accurate production of client transactions, including invoices, policy documentation and renewal reports.
• Maintain accurate client records and comply with quality practices and compliance policies.
• Enter accurate information into Marsh IT applications so analytical statistics can be delivered.
• Help upskill non-client-facing colleagues with additional product and client knowledge.
• Work under the umbrella of operations to help standardise processes and procedures.

Required profile

• High School Certificate or equivalent.
• At least 2 years' experience in a similar broking or operational role, preferably in an insurance-related field.
• Applications are only considered from candidates approved to work in Australia; a criminal and bankruptcy check is required before starting.

Required skills

• Proficiency in Microsoft Office Suite and ability to learn new systems quickly.
• Analytical and negotiation skills, with strong written and verbal communication.
• Ability to work under pressure, manage time effectively and work autonomously as a team player.

What we offer

• Professional development opportunities and supportive leadership.
• A vibrant, inclusive culture with a range of career opportunities.
• Benefits and rewards designed to support well-being.