Service Advisor – Contact Centre

About the role

Join NAB’s Personal Direct team as a Service Advisor in the Contact Centre. You will provide first‑line support to existing customers, delivering fast, empathetic solutions across a range of banking products.

Key responsibilities

• Answer inbound calls and address customer enquiries about NAB products and services.
• Understand customer needs through quality conversations and provide clear, effective solutions.
• Navigate multiple internal systems accurately while maintaining attention to detail.
• Resolve issues at first contact whenever possible, escalating complex matters as required.
• Deliver consistent, high‑quality customer experiences with empathy, pace and professionalism.

Required profile

• Strong customer‑first mindset and passion for genuine service.
• Clear communication skills and confidence speaking with customers over the phone.
• Ability to learn quickly and manage multiple systems simultaneously.
• Resilience and focus in a structured, fast‑paced contact‑centre environment.
• Full availability for the first three months of full‑time, office‑based training (Monday‑Friday).
• Flexibility to work across a 7‑day roster with shifts between 7 am and 9 pm once in role.

Required skills

What we offer

• Full paid training with supportive leaders and a clear career pathway.
• Hybrid working arrangement after training and structured rostered hours.
• Genuine work‑life balance and inclusive workplace culture.
• Opportunities to grow within one of Australia’s most trusted organisations.