Senior System Engineer – Managed Services (Sydney)
Searchability® · Sydney
Job description
About the role
Join a forward‑thinking Managed Service Provider in Sydney as a Senior System Engineer. You will own Level 3 escalations, guide junior staff, and shape the security and automation roadmap for a diverse client base.
Key responsibilities
- Handle Level 3 incidents end‑to‑end across Microsoft 365, Windows Server and end‑user environments.
- Mentor junior engineers and lead knowledge‑sharing sessions.
- Participate in new client onboarding, reviewing designs, identifying security gaps and configuring environments from day one.
- Advise clients on security posture, Essential Eight controls and Conditional Access/MFA implementations.
- Develop and refine automation scripts and internal tooling.
- Document processes and contribute to evolving MSP standards.
Required profile
- Proven experience supporting client infrastructure in an MSP or multi‑client setting.
- Strong troubleshooting skills across Microsoft 365, Windows Server and end‑user platforms.
- Ability to manage complex escalations and communicate clearly under pressure.
- Passion for improving processes, security practices and automation.
Required skills
- Microsoft 365
- Windows Server
- Microsoft Intune
- Conditional Access
- Multi‑Factor Authentication (MFA)
- Essential Eight security framework
- Automation scripting (e.g., PowerShell)
What we offer
- Competitive salary up to $145,000 AUD plus superannuation.
- Hybrid working model after probation.
- Opportunities to specialise in security, automation, consulting or technical leadership.
- Supportive team environment with strong documentation and mentorship.
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Published 1 day ago
Expires 1 month from now
10 views · 0 applications
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Searchability®
Sydney