Senior Support Analyst – Corporate IT

About the role

The Senior Support Analyst will provide production support for corporate applications, working closely with the Corporate IT support group and reporting to the Senior Support Manager.

Key responsibilities

• Provide support across Corporate IT departments, handling incidents, service requests and change releases.
• Diagnose and resolve day‑to‑day system and application issues, including weekend events such as software releases and BCP testing.
• Develop basic scripts (SQL or Linux) to monitor system health and automate manual deployments.
• Collaborate with other IT teams, manage on‑call and weekend support, and ensure timely escalation and communication with stakeholders.

Required profile

• Bachelor’s degree in Computer Science, Software Engineering or related field.
• 6‑10 years of application support experience, including incident, change and root‑cause analysis.
• Strong problem‑solving skills, ability to work under pressure and meet tight deadlines.
• Excellent written and spoken English; Mandarin is a plus.

Required skills

• SQL, Shell/Unix scripting, Linux/Unix OS.
• Experience with Solace, MQ, Java‑based applications.
• Relational databases and SQL query writing.
• ITIL processes, DevOps practices (CI/CD), GitHub, Jenkins, Docker, Kubernetes.
• Familiarity with testing automation tools such as Selenium and collaboration tools like Confluence and Jira.