Senior Project Manager - Retail Technology Projects

About the role

The Senior Project Manager leads the end-to-end delivery of large and complex technology projects across retail, integration, infrastructure and enterprise platforms. The role delivers projects safely, on time and within budget, with strong governance, stakeholder alignment and operational stability.

Key responsibilities

• Manage technology projects from initiation through delivery and transition to operations, defining scope, schedule, budget, resources, dependencies and success measures
• Coordinate activities across Product, Engineering, Architecture, Security, Business and Operations teams, and support the transition of completed solutions into operational support
• Establish project governance, track risks, issues and constraints, define KPIs and milestones, and report status, financial and risk updates to stakeholders and steering committees
• Engage senior business and technology stakeholders, build relationships with internal teams, external suppliers and delivery partners, and oversee supplier performance, contracts and service commitments
• Manage approved project budgets, monitor expenditure and forecasts, handle procurement, vendor contracts, licences and maintenance commitments, and ensure adequate resources
• Lead and coach cross-functional project teams, set clear roles and priorities, and promote collaboration and knowledge sharing

Required profile

• Minimum 8 years of IT project management experience
• Demonstrated experience delivering large and complex technology projects, including infrastructure, integration or enterprise platform initiatives
• Experience in Agile, hybrid and structured delivery environments, and with senior stakeholders, external vendors and cross-functional teams
• Exposure to cloud, Salesforce, SAP or similar enterprise technologies; supplier contract and operational transition experience
• Retail industry experience is highly desirable

Required skills

• Strong project planning, delivery management, stakeholder engagement, communication and influencing skills
• Financial, commercial, vendor and contract management capability
• Understanding of project governance, risk management and quality measurement
• Ability to lead teams without direct authority, and to explain complex technology in clear business language