Senior Product Designer

About the role

Qantas is hiring a Senior Product Designer for its new Product and Innovation Centre in Adelaide. The role shapes the digital support experience for millions of customers, from search to AI-powered self-service, creating simple, seamless experiences that help people book, manage and get help with their travel. It is a full-time permanent position.

Key responsibilities

• Design end-to-end experiences that help customers book with confidence, manage their travel and find the right help.
• Turn customer research, behavioural insights and operational challenges into intuitive, practical design solutions.
• Make purchase simple and transparent, and design for self-service first with smooth handoffs to assisted teams.
• Design for the needs of business customers, from small business owners to employees travelling for work.
• Identify opportunities to use AI, automation and conversational tools to improve experiences at scale.
• Use analytics, experimentation and customer feedback to evaluate and continuously improve experiences.
• Work with Product, Engineering, Service Design, Customer Care and Commercial teams to prioritise and deliver outcomes.
• Champion accessibility, inclusion and customer-centred design.

Required profile

• Proven experience designing complex digital products or customer-facing platforms at scale, with a portfolio showing strong UI craft and end-to-end thinking.
• Experience designing polished, high-fidelity interfaces for responsive web and native apps (iOS and Android).
• Experience across the full design process, from journey maps and wireframes to interactive prototypes and production-ready designs.
• Experience with design systems, components and scalable interaction patterns.
• Strong understanding of accessible design, including WCAG 2.2 AA.
• Experience designing across multiple channels, systems and touchpoints, and simplifying complex problems.

Required skills

• Excellent visual and interaction design skills, with attention to layout, typography and hierarchy.
• Proficiency in Figma, and tools such as Miro, Jira and Confluence.
• Curiosity about AI, conversational interfaces and emerging technologies.
• Strong communication and stakeholder engagement skills.

What we offer

• Hands-on training, coaching and formal learning programs.
• Discounted air travel within Australia and abroad, plus accommodation and holiday deals.
• Flexible leave, including 18 weeks of paid parental leave.
• Access to rewards and a salary packaging program.
• Wellbeing support, including a wellbeing app and nutrition plans.