Senior Product Designer

About the role

At CommBank, we're using data, technology and design to help protect millions of customers from fraud and scams. Join our Fraud & Scams team as a Senior Product Designer and help shape the tools, platforms and experiences that enable faster, smarter and more effective fraud detection and investigation.

Key responsibilities

• Lead discovery work to understand investigator, analyst and operational user needs through research, workshops and stakeholder engagement.
• Translate insights into concepts, process flows, wireframes and prototypes that validate assumptions and build confidence in recommended solutions.
• Design end‑to‑end experiences that balance customer desirability, business outcomes and technical feasibility.
• Define solution requirements including user journeys, process flows, functional requirements and design specifications.
• Apply systems thinking and design thinking practices to solve complex problems involving interconnected data, workflows and platforms.
• Collaborate closely with Product Managers, Engineers, Architects, Operations, Risk and Business stakeholders throughout the product lifecycle.
• Support data mapping, integration design and documentation activities across multiple systems and platforms.
• Contribute to product strategy and roadmap discussions using customer insights, operational data and a continuous improvement mindset.
• Facilitate workshops, design critiques and agile ceremonies to drive alignment and delivery outcomes.
• Measure and validate impact, using qualitative and quantitative insights to continuously improve experiences and outcomes.

Required profile

• Proven experience designing complex digital products, operational platforms or enterprise systems end‑to‑end.
• Experience leading discovery activities, workshops and stakeholder engagement across cross‑functional teams.
• Strong understanding of human‑centred design methodologies and their application within agile delivery environments.
• Experience designing for complex systems, workflows, services or data‑rich platforms.
• Strong stakeholder management skills and the ability to influence business and technology audiences.
• Experience translating business and investigative requirements into practical solution designs and documentation.
• Knowledge of system integrations, APIs, data modelling, data mapping or related technical concepts.
• Experience working with complex datasets, interconnected information or operational decision‑making workflows.
• Excellent communication skills with the ability to facilitate discussions and present recommendations to varied audiences.
• Portfolio that demonstrates end‑to‑end product design thinking, stakeholder leadership, problem‑solving capability and measurable business impact.

Required skills

• APIs
• Data modelling
• Data mapping
• System integrations
• Graph databases
• Network analytics
• Entity relationship modelling
• Neo4j
• Cypher

What we offer

• You’ll work on products that help protect millions of customers from fraud and scams.
• You’ll solve meaningful and highly complex problems at the intersection of design, data and technology.
• You’ll partner with passionate product, operations and technology teams focused on real customer impact.
• You’ll have ownership and autonomy to influence product direction and solution design.
• We’ll invest in your growth and career development through coaching, learning opportunities and a strong design community.