Senior Operational Architect

About the role

Optus, an Australian telecommunications company, is looking for a Senior Operational Architect to provide expert technical leadership and ensure architectural integrity for key customer accounts, especially in Financial Services and Federal Government sectors. The role covers designing, reviewing and supporting complex technical solutions, customer proposals, bills of materials and change requests, and mentoring a team of subject matter experts.

Key responsibilities

• Provide architectural leadership and governance, giving expert technical advice to customers and internal stakeholders
• Lead customer engagement and strategic advisory, recommending technology strategies and building strong stakeholder relationships
• Design and deliver end-to-end solutions covering networking, voice, cloud, cyber and managed services, with accountability for costing, risk assessment and implementation
• Drive pre-sales and business growth with Sales, support executive presentations and identify cross-sell and upsell opportunities
• Mentor architects and delivery teams, assist with Level 3 escalations and troubleshooting, and improve technical standards
• Build internal partnerships and contribute to revenue growth and account performance targets

Required profile

• 7+ years of senior ICT architecture experience, including at least 3 years in pre-sales or embedded architecture roles
• Proven solution design expertise, including technical designs, bills of materials, proposals and change requests
• Strong business and stakeholder management, with experience in project coordination, vendor and third-party engagement and presenting to executive audiences
• Leadership and communication skills, with the ability to mentor teams and influence stakeholders
• Tertiary qualification in IT or Engineering and industry certifications such as Cisco, Juniper or Microsoft

Required skills

• Data networking, security, cloud and operational toolsets
• Pre-sales and solution architecture

What we offer

• Competitive remuneration and employee discounts, including $80 monthly credit and 25% off Optus products
• Leave policies with additional connected days and up to 16 weeks of paid parental leave
• Optus U micro-credentials, employee networks and wellbeing support