Senior Key Account Manager

About the role

UCC Coffee is seeking a Senior Key Account Manager to lead strategic coffee partnerships across petrol, convenience and non‑grocery retail channels in Australia. You will own the direction of key accounts, develop joint business plans and drive growth while balancing partnership and performance.

Key responsibilities

• Define and execute the strategic roadmap for national and key accounts.
• Develop and present joint business plans that align customer and UCC objectives.
• Lead commercial negotiations, influence contract terms and contribute to tender processes.
• Identify and act on growth opportunities, translating market insight into actionable initiatives.
• Collaborate with cross‑functional teams including Sales, Finance, Training and Machinery to ensure a seamless customer experience.
• Manage one direct report and mentor junior team members.

Required profile

• Approximately 5 years of experience managing national or key accounts with a proven record of growth and retention.
• Strong commercial mindset with expertise in margin management, forecasting and negotiation.
• Excellent communicator, able to influence stakeholders at all levels.
• Resilient, emotionally intelligent and capable of handling complex, long‑term relationships.
• Ambitious and growth‑oriented, ready to take on increased responsibility.

Required skills

• Margin management
• Forecasting
• Negotiation
• Strategic account planning