Senior Consultant / Manager - Insurance Claims Transformation Business Analyst

About the role

EY is hiring a Senior Consultant or Manager for its General Insurance Claims Transformation practice in Melbourne. You will help insurers transform their claims capabilities across personal and commercial lines, improving customer outcomes, operational efficiency and business value. The role works across the end-to-end claims lifecycle, partnering with clients to design and deliver AI-enabled claims solutions and contributing to or leading workstreams in broader transformation programs. It is based in Melbourne with flexible working options.

Key responsibilities

• Act as a General Insurance claims domain specialist across the end-to-end claims lifecycle, from FNOL through to settlement, recovery and subrogation.
• Lead business analysis and solution design, including requirements elicitation, process mapping and functional artefacts.
• Design future-state claims processes and AI-enabled use cases such as intelligent triage, automation, document processing, analytics and decision support.
• Own or contribute to defined claims transformation workstreams, accountable for quality, outcomes and value realisation.
• Coordinate with onshore, offshore and global teams to manage dependencies, risks and delivery alignment.

Required profile

• Proven experience in General Insurance with strong end-to-end claims knowledge and practical transformation experience.
• Demonstrated experience delivering claims transformation initiatives, such as platform implementation, process redesign or digital enablement.
• Experience working with international or cross-border stakeholders in global delivery models.

Required skills

• Practical understanding of AI-enabled claims solutions, including automation, decision support, analytics and document processing.
• Strong stakeholder management, communication and leadership skills, with the ability to mentor others.

What we offer

• Career development with future-focused skills and world-class experiences.
• Flexible work arrangements.
• A benefits package including a yearly wellness incentive, an extra 8 weeks of flex leave per year and family-friendly policies such as up to 26 weeks of gender-neutral paid parental leave.
• A competitive salary open to negotiation depending on skills and experience.