Senior Communications Officer

About the role

Join Townsville City Council’s Strategic Communications team to deliver clear, engaging communication that supports the city’s growth and community priorities. You will develop and implement communication plans for projects, campaigns, events and initiatives, ensuring information is accessible, consistent and customer‑focused.

Key responsibilities

• Design, develop and deliver integrated communication and engagement plans for a range of Council initiatives.
• Provide strategic communications advice to senior leaders and project teams.
• Build and maintain strong stakeholder relationships across diverse internal and external groups.
• Strengthen community engagement through innovative outreach and feedback mechanisms.
• Manage multiple projects, deadlines and priorities while maintaining high‑quality outputs.
• Monitor, evaluate and report on the effectiveness of communication activities.

Required profile

• Qualifications in Communications or a related field, or equivalent experience.
• Proven experience developing and delivering communication and engagement strategies, campaigns and projects.
• Excellent written and verbal communication skills, with the ability to translate complex information into clear, engaging content.
• Strong stakeholder engagement capability and ability to influence outcomes.
• Demonstrated ability to manage competing priorities and meet deadlines.
• Knowledge of contemporary communication practices, tools and trends; IAP2 Certificate in Engagement is desirable.

Required skills

• Proficiency in Microsoft Office applications.

What we offer

• 5 weeks annual leave plus 17.5% leave loading.
• 3 weeks personal/carer leave and 14 weeks paid parental leave.
• Domestic and family violence, natural disaster, and other special leave provisions.
• Annual wage progression and up to 13.5% superannuation employer contribution.
• Salary sacrifice options and a range of learning and development programmes.
• Fitness Passport, employee loyalty discounts, and an employee assistance program.