Senior Account Manager

About the role

As a Senior Account Manager at Patsnap, you will drive new business growth and own retention and expansion across a portfolio of key enterprise accounts in the ANZ territory. You will lead full sales cycles with leading enterprises and promising SMEs, building trusted, long‑term relationships with senior stakeholders in R&D, IP, legal and innovation functions.

Key responsibilities

• Develop new business targeting leading enterprises and SMEs, managing the full sales cycle from discovery to contract closure.
• Build and maintain a strong pipeline, using data‑driven sales funnel management and accurate forecasting.
• Own and manage a portfolio of key enterprise accounts, driving renewals, expansions and high customer satisfaction.
• Identify upsell and cross‑sell opportunities across Patsnap’s product portfolio and manage the entire customer lifecycle.
• Conduct onboarding meetings, quarterly business reviews and resolve escalations for assigned accounts.

Required profile

• 8+ years of B2B sales experience, preferably in enterprise SaaS, IP services, R&D tools or technology solutions within the ANZ region.
• Proactive, results‑oriented commercial professional with strong urgency, curiosity and ownership.
• Ability to quickly understand new technologies, products and customer needs, and continuously improve sales approach.
• Proven experience managing strategic accounts with complex buying processes.
• Strong consultative selling and stakeholder management skills; experience selling into R&D, IP, legal or innovation teams is a plus.

Required skills

• Proficiency with AI tools such as ChatGPT, Claude and Gemini for prospect research, personalization and productivity.