Security Control Room Operator

About the role

ACESGroup is recruiting Control Room Operators for its security operations, a pathway role that suits people who value responsibility, sound judgement and operational excellence. Operators make decisions that affect safety, service delivery and incident outcomes, and strong performers are often considered for progression to Control Room Supervisor, Operations Supervisor or other leadership roles. Positions are available across several Sydney locations, including Sydney CBD, Kensington and Glebe.

Key responsibilities

• Monitor large-scale event operations using CCTV and integrated security systems.
• Respond swiftly and professionally to alarms, incidents and critical events.
• Coordinate and communicate with on-ground personnel, keeping information flow clear and accurate.
• Control access to restricted areas in line with event SOPs and accreditation protocols.
• Log and report incidents through digital systems.
• Support emergency responses and ensure systems, communications and technology stay operational and event-ready.
• Use ACESGroup's proprietary technology platforms to improve reporting and decision-making.
• Work with event control teams, management and client representatives.

Required profile

• Current NSW 1A Security Licence (minimum 12 months).
• Proven Event Control Room Operator experience (essential).
• Confidence working in high-pressure, live-event environments under SOPs and real-time updates.
• Availability for 24/7 rotating rosters, including weekends, nights and public events.
• Current RSA Competency Card, current First Aid and CPR, and a current NSW driver licence.
• Ability to pass an LLND test; ACESGroup can help eligible candidates obtain required qualifications through its internal RTO.
• Desirable: Traffic Control and ITMP certifications, White Card, Fire Warden and Chief Warden training.

Required skills

• CCTV monitoring and alarm response.
• Excellent communication, coordination and customer service skills.
• Reliability, punctuality and attention to detail.

What we offer

• Access to Sydney's iconic venues and events, with paid breaks and a full uniform provided.
• Ongoing training, development and career progression, including upskilling through the internal RTO.
• An upcoming Diploma in Security Technology starting mid-2026.
• Convenient sites with strong transport access, and work on AI, vision analytics and smart risk management tools.

To apply, use the Apply button on the listing; candidates reaching the interview stage must pass an LLND test, and successful applicants undergo background, police, medical and reference checks. ACESGroup does not accept referrals from recruitment agencies.