Sales Support & Administration Coordinator

About the role

A hybrid (2 days in office) role in Sydney supporting the Account Management team so customers get a seamless experience from order processing through to onboarding and implementation. It is a hands-on position focused on administration, process execution and stakeholder coordination.

Key responsibilities

• Provide customer service by answering inquiries, giving product information and resolving issues
• Support the sales team with onboarding, order processing and contract implementation
• Help improve customer satisfaction through issue resolution, billing, invoicing, order processing, legal coordination and contract implementation
• Coordinate with Legal, Finance and Fulfilment teams to resolve issues
• Maintain accurate records and workflows in Salesforce and internal systems
• Remove roadblocks and identify opportunities to improve processes and drive efficiencies across the direct client portfolio

Required profile

• Experience in Sales Support, Administration, Customer Operations or Account Coordination
• Strong attention to detail and organisational skills
• Enjoys a fast-paced, process-driven environment
• Experience in financial services, insurance, professional services, technology or SaaS is highly regarded

Required skills

• Confident use of Salesforce, CRM systems and Microsoft Office
• Exposure to billing, invoicing or SAP is highly regarded

What we offer

• Full training provided
• Hybrid working model
• Varied role with exposure to sales, legal, finance and customer operations
• Opportunity to build commercial and stakeholder management skills