Sales Development Representative

About the role

Ericom is looking for an ambitious Sales Development Representative (SDR) who wants to go beyond simple appointment setting. In this role you will work closely with Business Development Managers, gaining exposure to the full sales cycle from discovery to deal progression.

Key responsibilities

• Prospect and engage potential customers via phone, email, LinkedIn, events and marketing campaigns.
• Identify, qualify and hand over high‑quality sales opportunities to the sales team.
• Build targeted outbound campaigns aligned to industry and customer needs.
• Collaborate with Business Development Managers to develop pipeline opportunities and participate in discovery calls.
• Research organisations, decision‑makers and market trends to provide insightful opportunity handovers.
• Maintain a healthy pipeline and consistently meet activity and SQL targets.

Required profile

• Previous experience in outbound sales, lead generation, appointment setting, telesales or business development.
• Confidence engaging decision‑makers over the phone.
• Strong written and verbal communication skills.
• Resilient, proactive, coachable attitude with strong organisational skills.
• Genuine desire to build a long‑term career in sales.

Required skills

• HubSpot
• Firmable
• ConnectWise