Rostering Officer - Home Care

About the role

Healthcare Australia is looking for a Rostering Officer for a permanent role in Adelaide, reporting to the Operations Manager. You will be the first point of contact for enquiries from clients and staff, and allocate shifts to Support Workers serving Home Care clients. The role suits someone based in Adelaide, and the text also notes it could suit someone based in Melbourne.

Key responsibilities

• Manage the roster according to the Annual Workforce Plan
• Answer phone calls and assist with client and stakeholder enquiries
• Schedule support staff and ensure all shifts are filled in a timely manner
• Match skilled staff to clients' needs so services are delivered in line with each care plan
• Identify roster gaps and keep a pool of credentialed support workers ready for shifts
• Supervise support workers regularly
• Communicate effectively across all divisions of Home Care
• Report incidents immediately in line with incident reporting policies
• Carry out ad hoc duties and projects assigned by the manager
• Welcome and integrate new staff, and build working relationships with the Recruitment & Service Delivery, Customer Care and Business Relationship Lead teams

What we offer

• Extra leave, including a day off for your birthday, plus a rewards and benefits platform
• Salary packaging with novated leasing available through the Smart group
• Ongoing training and support, including an education allowance
• A well-respected Australian organisation of more than 3,000 employees