Revenue Officer – Private Division Billing

About the role

St Vincent's Health Australia is seeking an experienced Revenue Officer to join its Private Division Revenue & Billing Team, reporting to the Revenue Manager. The role ensures accurate, compliant and timely billing of private patient accounts and management of health fund receivables, working with Health Funds, Patient Administration Services, Theatre Staff and clinical teams. It is open across Victoria, New South Wales and Queensland.

Key responsibilities

• Prepare and submit accurate, timely patient accounts and health fund claims in line with contract business rules and Medicare requirements
• Complete and submit claim forms, certifications and supporting documentation correctly
• Enter MBS item numbers and prostheses rebate codes accurately
• Review theatre activity, coding and documentation before billing, and follow up missing item numbers and certificates
• Act as key contact for revenue enquiries from staff, patients and Health Funds, and liaise with Health Funds on outstanding claims and payment issues
• Manage aged debt and debtor balances against departmental KPIs, perform bank reconciliations and process account adjustments and debt write-offs
• Support escalation of outstanding accounts and debt collection, and collaborate with Doctors' rooms on MBS items and certification documentation
• Identify process improvements, contribute to standardisation of billing practices and assist with compliance activities
• Build relationships with internal and external stakeholders and take part in ongoing training

Required profile

• Previous experience in a Billing or Accounts Receivable role in a private healthcare setting
• Experience interpreting Health Fund contracts and applying billing rules
• Experience using Patient Administration Systems and managing aged debt and debt collection
• Intermediate skills in Microsoft Excel, Word and Outlook, and strong written and verbal communication
• Highly regarded: Health Fund or hospital experience, knowledge of Medicare billing and healthcare legislation, and strong stakeholder engagement skills

What we offer

• Salary packaging to increase take-home pay
• Ongoing learning and development opportunities
• Employee Assistance Program (EAP) support
• Fitness Passport access