Resource Coordinator (Scheduler) - Home Care

About the role

Silverchain is hiring an experienced scheduler for its Resource Coordinator team in Osborne Park on a 6-month fixed-term contract/secondment. You will roster direct care providers so that continuous, high-quality service reaches all clients. The role reports to the Resource Coordinator Team Leader and keeps open lines of communication with the team and stakeholders about resource allocation and its impact on service delivery.

Key responsibilities

• Schedule and roster direct care providers and balance rosters to ensure quality service for clients.
• Analyse provider availability and rounds allocated to use resources efficiently.
• Monitor, manage and act on notifications received from providers.
• Maintain data integrity in management systems to support accurate rostering and contractual and accreditation compliance.
• Process planned and unplanned leave, including holiday period leave.
• Verify and follow up discrepancies in providers' timesheets and authorisations.
• Provide administration support to the Line Manager and team, and support continuous improvement of business processes.

Required profile

• Previous experience in a rostering or scheduling position is essential.
• Flexible to work a varied roster within operating hours and willing to travel to other offices in the Perth metro region.
• Excellent written, verbal and listening communication and interpersonal skills.
• Ability to manage time and organise workload independently.
• Empathetic approach to the sensitivities of clients and providers around scheduling issues.

Required skills

• Excellent computer literacy.
• Strong attention to detail.

What we offer

• $39.55 per hour plus superannuation.
• 17.5% annual leave loading and excess leave cash-out options.
• 4 weeks annual leave per year, with the option to buy up to 4 extra weeks.
• Paid parental leave provisions.
• Discounts from retailers, health insurance and fitness providers, and social club discounts.
• Recognition and education support programs, and a referral scheme of $250 e-voucher per referred person.

The role is full-time, working shifts between 6am and 5pm, Monday to Friday. There is a 6-8 week office-based training period; after that you work in the Osborne Park office two days per week and the rest from home. To apply, use the Apply button on the listing.