Repair Quality Manager, Property Claims

About the role

We are looking for a Repair Quality Manager to join our Claims team and ensure high standards in property repairs across Australia. The role plays a vital part in disaster recovery, helping customers rebuild safely and efficiently.

Key responsibilities

• Plan, manage and review the performance of repair partners through on‑site and remote audits, claims reviews and referrals.
• Provide technical expertise and business insight to strengthen relationships with repair service providers.
• Build and maintain strong relationships with internal and external stakeholders, including brokers and partners.
• Manage vendor relationships to drive optimal repair outcomes, cost efficiency and service excellence.
• Monitor industry trends and implement strategies to address emerging challenges in property repairs.
• Develop and refine processes to align repair quality and claims management with customer and business needs.

Required profile

• Advanced knowledge of the building industry, building codes, insurance and claims.
• Current costing knowledge of domestic and commercial works.
• Strong written and oral communication skills.
• Significant experience in costing building repairs.
• Relevant trade qualifications.
• Insurance industry experience is desirable.

Required skills

• Building Codes
• Costing of domestic and commercial works
• Insurance claims knowledge