Rental Operations Agent / Customer Service Representative

About the role

Join Avis Budget Group at the Adelaide Airport and enjoy a blend of face‑to‑face customer service and back‑of‑house responsibilities. This permanent, full‑time position offers comprehensive training and a supportive culture.

Key responsibilities

• Interact with customers on the counter, promoting the Avis Budget Group brand and completing rental transactions, contracts and bookings.
• Inspect vehicles for damages, clean interiors and exteriors to company standards, and assist with vehicle washing.

Required profile

• Full and valid driver’s licence.
• Flexible availability to work days, weekends, nights and holidays.
• Previous experience in retail, hospitality, customer service, sales or similar roles.
• Ability to thrive in a fast‑paced environment while delivering exceptional service.
• Willingness to follow procedures and adhere to company guidelines.
• Comfortable learning and using various computer systems for rental information entry.

What we offer

• Hourly rate plus loadings and performance bonuses.
• Employee discounts on car rentals across Avis Budget Group.
• Full training and development opportunities.
• Wellbeing programme including discounted life insurance, health cover and superannuation options.
• Employee Assistance Programme (24/7 mental health support).