Regional Operations Manager - Training & Equipment

About the role

St John WA, a not-for-profit integrated healthcare provider serving Western Australia since 1922, is looking for a Regional Operations Manager for its Training and Equipment department. The role is permanent and full-time, based in Belmont with monthly regional travel, and leads the Training & Equipment teams across the WA region.

Key responsibilities

• Lead and support regional Training & Equipment Leads and teams to meet operational objectives, KPIs and a high-performance, inclusive workplace culture.
• Oversee first aid training, equipment services, Youth & Community programs and the St John Safe program, ensuring training compliance, trainer accreditation and workforce readiness.
• Manage regional budgets, operating expenses, inventory purchasing and client invoicing, and report financial, commercial, training and operational performance against targets.
• Develop strategies to reach revenue targets, identify growth opportunities and support major client tenders, proposals and business cases.
• Maintain relationships with internal stakeholders, district offices and key clients, resolving escalated customer matters and strengthening retention.
• Manage operational, safety and people-related risks, incidents, complaints and investigations, escalating matters appropriately.
• Oversee regional training centres and Field Service teams, covering scheduling, resourcing, equipment, branding, records and systems.
• Lead continuous improvement, operational change and regional projects, keeping policies and procedures compliant.

Required profile

• Proven experience leading and managing large, diverse and remote teams.
• Bachelor of Commerce or equivalent degree desirable, or at least 5 years' experience in a similar role in VET, healthcare, logistics, operations or training.
• RTO or vocational education experience desirable.

Required skills

• Strong verbal, written and interpersonal communication and network-building skills.
• Ability to manage and resolve complex matters and competing priorities.
• Good organisational skills and strong financial and commercial acumen.
• Working knowledge of the systems, tools and processes used in the role.

What we offer

• Company vehicle.
• $550 health and wellness reimbursement.
• 17.5% leave loading.
• Corporate uniform, salary packaging and novated leasing.
• Consumer discounts and discounts on first aid equipment.
• Complimentary first aid training and ambulance cover.

To apply, candidates must submit an up-to-date CV and a cover letter through the online application form before 30 October at 4pm.